Despatch and Delivery Policy

Delivery Options.
We offer the following delivery options.

• Economy Delivery, delivery is usually within 10 days but is NOT guaranteed. You should allow extra time for the more remote areas of the UK and over bank holiday periods. Economy delivery costs £1.95 but is FREE if your order is over £50.
• Standard Delivery, delivery is usually within a week but is NOT guaranteed. You should allow extra time for the more remote areas of the UK and over bank holiday periods. Standard delivery costs £3.95 but is FREE if your order is over £50.
• Express Delivery, guaranteed delivery within 2 working days (see table below). Express delivery costs £6.95 but is FREE if your order is over £75. Note: Express delivery is not available for items that are delivered direct from the manufacturer.

For both Standard and Express delivery we use a "signed for" service so please make sure someone will be available to sign for it.

If we are out of stock of an item we will contact you with an estimated delivery time. Or you can of course cancel the order.

For your privacy all orders are sent in discreet plain packaging, however please note that for delivery purposes, our senders name (marked only as ROT Group) & PO Box address will be shown on the outside of the packaging which will enable you to identify the package.

Late Delivery.

• Our Economy and Standard Delivery services are not a guaranteed services, therefore we cannot accept any claims for late delivery.
• If you upgrade to our Express Delivery and your order is not delivered as shown in the above table we will refund your carriage charge. Unless the item is shown on our website as not being available for express delivery (e.g. if it is being delivered direct from the manufacturer) or if we have previously notified you that there will be a delay on the item. We will not accept claims for late delivery where delivery has been attempted but no one was available to sign for it or if a delay is caused by extreme weather conditions or disruption to postal services, road network, airlines, etc.

Despatch Confirmation.
You will be sent an email notification when we despatch your order. If the email has been sent before 3.30pm Monday - Friday, then your order will leave our warehouse the same day. If the despatch email was sent after this time (or at a weekend or UK public holiday), your goods will be collected by the carrier on our next working day.

Delivery Method.
Delivery is usually made by Royal Mail, occasionally we will use a commercial carrier such as UK Mail, DHL, etc. Whichever method is used a signature will be required on delivery, so please make sure someone will be available to sign for your order.

We will do everything we can to make sure your order arrives on time, but please allow for any adverse conditions which might affect deliveries to you, including (but not limited to) extreme weather or disruption to postal services, road network, airlines, etc.

Non-Delivery.
You will be sent an email notification when we despatch your order, in the event of non-delivery you should notify us no later than 5 working days after we send the despatch notification. In the unlikely event that you do not receive the despatch notification email within 4 working days of placing the order, then notification of non delivery must be made within 10 working days of the date of the original order, claims for non delivery will not be entertained after this period.

Failed Delivery Attempt.
If no one is available to sign for the goods at the first delivery attempt you will be left a delivery card with details of how to arrange a redelivery. If you do not respond to the card your order will be returned to us. You will then be liable for the delivery cost and any return costs levied on us.

Should there be any dispute as to whether a delivery card has been left, the recipient will have to take this up with the carrier themselves. Unfortunately we are unable to get involved in this sort of dispute as we are remote from the point of delivery.

If the carrier returns the goods to us as above and you want the order resending you will have to pay an additional charge to cover the redelivery and any return costs levied on us by the carrier. If you want us to treat the order as a return then we will refund you in accordance with our returns policy, less any return costs levied on us by the carrier. (Note: items that are not covered by our returns policy will not be refunded)

If the carrier is unable to deliver your order due to you providing us with an incomplete or inaccurate delivery addres you will be liable for any additional costs incurred. If it is returned to us and you want us to treat it as a return then we will refund you in accordance with our returns policy, less any return costs levied on us by the carrier. (Note: items that are not covered by our returns policy will not be refunded)

If you request that the carrier leaves your order without a signature (eg in the porch, in a shed, etc.) then you do so at your own risk. We will not accept any claim for non-delivery or damaged goods.